Customer Service

Shipping and Delivery is the charge for Internet order processing, item selection, packaging, transport and handling. Delivery times are not guaranteed, but are our best approximation and will vary with specific requests. Shipments and deliveries only occur on weekdays. Shipping and Delivery is subject to change and will be determined at the time of order.

Orders arrive in 7 to 14 business days when ordered before 12:00 noon (PST).

Our goal is to deliver your order in a convenient and low-cost fashion. We will process the shipment of your order immediately after receiving confirmation of payment, and remain committed to offering the most affordable shipping options. All orders placed on UbuyDirect.net ship within 2 business days when placed before 12:00pm. A confirmation email will be sent to the email address entered at the time of purchase. A confirmation email will be sent to the same address once your order has shipped.

Shipping Methods
All orders are shipped using UPS Ground, unless another shipping method is specified. A tracking number will be provided with each order, which can be tracked on <a href="http://ups.com" target="_blank">UPS.com</a>. For more details, Please check out <a href="http://ups.com" target="_blank">UPS.com</a>

Estimated delivery time assumes orders are placed before 12:00 noon (PST). Orders placed late on Friday or on Saturday will not be processed until Monday. Additional charges may accrue on Priority, Overnight and International shipping if multiple attempts are made for delivery.

We appreciate your business and will do our utmost to ensure your satisfaction. Please take a moment to review our policies with regard to orders, returns, and exchanges.

PAYMENT OPTIONS
We will do our best to expedite your order. Before your order ships, we must receive confirmation that it has been paid in full. We gladly accept the following payment methods:

* Visa, MasterCard, American Express, Discover
* Paypal

Please allow 1 to 2 days for the processing of your order payment.

Given the speed at which we begin processing retail transactions, we can only accept a cancellation if you request it within 30 mins of your purchase. Unfortunately, we cannot accommodate modifications to orders after they have been processed.

Please allow 1 to 14 days for the processing of your payment refund.

We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply. Merchandise must be returned within 14 days of receipt of merchandise. 

RETURNING MERCHANDISE BY MAIL
On the back of the packing slip enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information.

Please allow 10 to 14 days for the processing of your return.